php live support chat
7 Best Free Live Chat PHP Scripts
Are you thinking of adding a free live chat feature to your website? Do you want to give personalized live chat support that will improve your visitors’ website experience? Do you want your forum members to chat with each other in real time?
Fortunately, there are free PHP scripts available to help. Free PHP live chat scripts come in all sizes and shapes. Nearly all free PHP live chat scripts come with the basic features to set up a basic chat facility on your website.
Some free PHP live chat scripts stand apart because they offer enterprise-level features found in premium live chat scripts. Some even offer PHP expert online help free. These scripts are constantly updated, maintained, and improved by volunteer communities of open-source enthusiasts.
Another category is cloud-based live chat scripts run by companies that offer paid subscription plans. Some offer free plans with a generous amount of features, so that you may not need to upgrade to monthly paid plans.
Along with these free PHP live chat scripts, I encourage you to take a look at some premium live chat PHP scripts available on CodeCanyon. For a low-cost one-time payment, you can purchase these high-quality premium PHP live chat scripts that come with more features and better support from developers. Or you can even learn how to make your own live chat script in PHP!
With all this in mind, let’s look at seven free live chat plugins that will help you set up a live chat facility on your website.
Best Free PHP Live Chat Scripts
1. Live Chat Helper
Live Chat Helper boasts over 10,000 downloads and is used by banks, healthcare organizations, universities, and gaming companies, where data protection is a top priority. This open-source, live support chat script comes with a long list of free enterprise-level features, including extensive third-party integrations.
You can have unlimited departments with unlimited operators who can conduct chats with multiple customers at the same time and share screens to see what your customers are seeing. It has language support for both LTR and RTL. You can upload and exchange files just by dragging and dropping. It also has visitor tracking across different subdomains.
Live Chat Helper can be customized to meet any business needs without having to change its kernel. It comes with extension hooks that allow for third-party integration with some of the most popular mobile applications, without the need for coding. You can integrate it with:
This versatile live chat support script is constantly updated. Bugs are fixed in days, not in weeks or months. It comes with extensive documentation that shows you how to use it.
2. HelpCenter Live
Help Center Live is an open-source, community-driven live chat and support system that allows you to provide real-time, live support or salesperson experience.
Built in PHP with a MySQL back end, this chat application comes with unlimited operators, unlimited departments, unlimited users, unlimited chat sessions, and transfer chat.
It has a Windows app addon that enables the application to be minimized to your Windows system tray. Other indispensable features include an FAQ, trouble tickets, push web pages, and more.
The online documentation is updated constantly as items are always being changed.
3. PhpFreeChat: Open Source Version
PhpFreeChat is a completely free chat script. It can easily be embedded in your HTML code thanks to a customizable jQuery module. You can customize the chat by using any of the four free themes it comes with. And if you have CSS and/or Less skills, you can customize it with your website identity.
The client part of PhpFreeChat is coded in JavaScript and the jQuery library. It is a jQuery plugin which you can directly install in the HTML code of your website. This plugin then communicates with the server part thanks to AJAX requests.
The server part of PhpFreeChat is coded in PHP. The RESTful architecture used offers a great modularisation: the chat code does not mix with your site’s. The server part allows you to retain client data in order to use it afterwards—for instance, for marketing or statistical purposes.
And if you want to contribute to the evolution of PhpFreeChat, you can do so on its GitHub repository.
4. BlaB Ax!
If you’re looking for a free PHP group chat script, then go for BlaB Ax! Built with AJAX and PHP, this group chat system is responsive on both the front-end and admin, and also fully resizable on all screens including low-end smartphones and tablets. It supports all modern browsers including mobile browsers. You won’t need additional plugins like Flash, Java, or server modules.
It is equipped with a long list of features:
The latest version is translated into 16 languages and supports MySQL/MariaDB databases.
5. LiveAdmin Lite
LiveAdmin Lite is a free live customer support chat script that can be integrated into content management systems using ready-to-use plugins. When using this version, you cannot alter or change the code. Also, a link to the LiveAdmin website must be present on the client side of the panel.
6. ShoutBox: A PHP Chat Box
ShoutBox is a PHP chat box with integrated spam protection, multiple language support, and multiple browser support. You can use it with or without a MySQL database. The free download is for non-commercial use only.
7. WaterCooler Chat
WaterCooler Chat is a simple, easy-to-use flat file database, PHP and AJAX chat system that lets you embed a chat container wherever you like. It comes with highly customizable themes that are 100% HTML and CSS, so you can give the open chat interface your personal touch. Users can upload files and images in chat rooms. You will find indispensable features like moderator tools, password-protected profiles, and anti-spam tools. Finally, it does not require a MySQL database or JavaScript frameworks.
Common Live Chat Mistakes and How to Avoid Them
Seamless live chat experiences leave your website visitors satisfied and highly likely to become return customers. But running an efficient live support operation is not easy. Mistakes are made along the way that result in a lot of missed opportunities that can seriously hurt your business.
Understanding potential pitfalls and taking steps to avoid them will ensure your success. So let’s look at the most common mistakes and how can you correct them and make your customers happy.
1. Not Being Aware of Peak Hours
During peak hours, chat traffic is high. Peak cycles will vary whenever you have sales, promotions, or holidays. You want to avoid a situation where you are under-staffed during peak chat traffic hours and fully staffed when there is low traffic.
Fortunately, live chat scripts come with analytics that provide a huge amount of data that will help you predict peak traffic periods so you can reassign your client support team to these hours. Another solution is to have your team download mobile apps of the live support script so they can attend to queries anywhere, anytime.
2. Not Inviting the Customer to Chat
Not having an invitation to chat can cost you a lot of customers. Just because you have a click-to-chat button on your website does not mean that visitors will click the button. In fact, these buttons, when not accompanied by a short message, can come off as impersonal. A friendly note extending an invitation to chat if they have any questions will prompt your visitors to engage.
3. Long Pre-Chat Forms
Live chats promise website visitors instant access to customer service and personalized service. Making visitors fill in too many fields on the pre-chat form creates frustration. You can avoid this mistake by simply collecting the user’s name and email. Also, activating the visitor monitoring feature on your live chat system allows you to know their location and see what they’re searching for. And this can help you provide a personalized service.
4. Over-Reliance on Bots
You can end up sounding too robotic, impersonal, and unrelatable when you rely too much on canned messages. It’s irritating to customers when they constantly receive automated replies. They end up leaving and never coming back. Less reliance on canned replies allows you to offer direct, personalized service. But if you have to use canned messages, then make them personalized in a way that directly addresses the visitor. So if the visitor is on a page and searching for particular items, the message can mention what the visitor is looking for and even offer suggestions for similar products.
5. Lack of Training
Even the most cutting-edge live chat support technology will not save a badly trained customer support team. Training your team on how to use the live chat system and how to interact with customers goes a long way to making your team efficient and your business successful.
6. Not Making Use of a Knowledge Base
A knowledge base allows customers to search and find answers to their questions by themselves. It also allows personalized bots to find and provide the right answers to customer questions. A knowledge base is also perfect because the resources are available at odd hours. Just make sure your bots have enough coffee to stay awake at odd hours.
7. Not Following Up With Your Customers
Once a problem is resolved, there is a tendency to forget the customer or the visitor to your website. This is an opportunity to reach out and see how they’re enjoying the product and introduce them to tailored offers through newsletters.
The Best PHP Scripts on CodeCanyon
Free PHP scripts come in all sizes and shapes. Some have enterprise-level features, while others have limited features that allow you to get started, but as your website traffic expands you will be forced to change to premium live chat scripts with advanced features.
When that time comes, you can explore thousands of the best and most useful PHP scripts ever created on CodeCanyon. For a low-cost one-time payment, you can purchase one of these high-quality PHP live chat scripts and give the personalized support that will improve your visitors’ website experience.
Php live support chat
PHP Live! SOFTWARE LICENSE AGREEMENT
PHP Live! SOFTWARE LICENSE AGREEMENT
1. GENERAL SOFTWARE LICENSE
A. General License Grant
By installing the PHP Live! software, PHP Live LLC grants You the nonexclusive right to use the software for company/organizational/individual use. You are granted the choice of modifying the software source code. You may use the software for the domains you own and operate for the products or services belonging to you or your company. You are granted the right to create multiple instances of the software with the restriction of each copy retaining the original «PHP Live! powered» link. If you would like to remove the «PHP Live! powered by» link, a purchase of the «Debrand» key or the purchase of the Enterprise Self-Hosted is required. You are bound to this Agreement during the entire time span of your PHP Live! software use, in its original or altered state.
The PHP Live! software (including but not limited to any images, photographs, animations, video, audio, music, text, and «applets» incorporated into the software) is owned by PHP Live LLC and is protected by United States copyright laws and international treaty provisions. Therefore, You must treat the software like any other copyrighted material. Modification of the software is allowed but you may not copy the software for distribution or resell in any way, modified or original code. You may not copy any written materials accompanying the software without express written authorization from PHP Live LLC. Proof of infringement of copyright violations include but not limited to similar code style and structures, similar layout and interface design, similar database design, and containing parts of the original software source code.
C. Other Restrictions
PHP Live! software source code can be modified, but from there after, technical support is no longer provided for the modified software. You may not distribute copies of the software in its original or modified state. PHP Live! software redistribution (original or altered), resell (original or altered) or OEM are not allowed. Providing PHP Live! as a hosted solution to your clients/members/individuals is not allowed.
D. User Infringement Liability
You may be held legally responsible for any infringement that is caused by the failure to comply with this License Agreement.
2. DISCLAIMERS AND WARRANTY INFORMATION
All information and software on and from this site are provided «as is» without warranty of any kind. PHP Live LLC and other individuals involved in the development of the software assumes no responsibility. You assume the entire risk for the results and performance of the software.
B. No Liability For Damages
In no event shall PHP Live LLC and other individuals involved in the development of the software be liable for any damages whatsoever, including loss of time, loss of data, loss of other materials, loss of profits, business or other work interruptions, or any other pecuniary losses, whether or not advised of the possibility of such damage, and based on any theory of liability, arising out of or in connection with the use of or inability to use information, software or other materials obtained from using this software or from the performance or lack of performance of this software.
Because we offer a free trial, refunds can only be issued if the software is not fully functional on the server environment. With certainty, refunds will not be issued based on missing software features, the server does not have PHP or MySQL enabled or the server does not have PHP or MySQL installed properly. Please create a free trial account before making a purchase decision. Also, before a refund can be issued, tech support will need to assist with the issue and determine if it can be fixed or if it cannot be fixed. Refund requests are available up to 30 days from the purchase date.
General tech support will always be available. PHP Live! software is designed to install on all server environments that already has PHP (PHP >= 5.4 or PHP7+) and MySQL (MySQL >= 4.1 or MariaDB) fully functional. However, some incidents that require extensive troubleshooting will require a purchase of the Escalated Tech Support Service. Escalated Tech Support are situations of possible server configuration and other issues that could not be fixed with common solutions. Before any type of troubleshooting begins, your PHP Live! software must be the latest version. Upgrading your PHP Live! software is the first step in the troubleshooting process. Please reference the Knowledge Base for the most common solutions.
This Agreement is effective IMMEDIATELY upon the PHP Live! software download from PHP Live! severs to your computer. Proof of download will be based on download activity log at the PHP Live! server and other third-party download logging services. Without prejudice to any other rights, this License may be suspend, revoked, or terminated by PHP Live LLC if You fail to comply with any of provisions detailed in this License Agreement. In such event, You shall delete all copies and instances of PHP Live! software from your possession within 7 days of this License Agreement termination notice.
This License Agreement shall be construed, interpreted and governed by the laws of the State of Colorado without regard to conflicts of laws provisions thereof. The exclusive forum for any disputes arising out of or relating to this License Agreement shall be an appropriate federal or state court sitting in Colorado, USA. This License Agreement shall constitute the entire Agreement between the parties hereto. PHP Live LLC has the right to modify this agreement with each new release of the software. You have the right to waiver the modifications and opt to abide by the previous Agreement and choose not to accept the new software release and the modified License Agreement. If a court of competent jurisdiction finds any part of this License Agreement invalid or unenforceable, the remainder of this License Agreement shall be interpreted so as to reasonably affect the intention of the parties.
7. ILLEGAL USE PROHIBITED
PHP Live! software cannot be used for activities that are illegal, fraudulent, copyright infringing of other company’s rights, activities that involve spamming users, hacking servers, screen scraping, reverse engineering or other undesirable similar phishing or deceptive activities.
8. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)
In any event of copyright infringement, PHP Live LLC may contact the hosting or domain provider and issue a DMCA notice to stop the use of the software and to stop the infringement of our copyright rights.
Php live support chat
PHP Live! LIVE CHAT SERVICE TERMS OF USE AGREEMENT
1. GENERAL INFORMATION
A. General Usage Grant
By creating a PHP Live! free trial or the PHP Live! On Demand live chat service, PHP Live LLC grants You the nonexclusive right to use the PHP Live! free trial or the PHP Live! On Demand live chat service for company/organizational/individual use. You may use the live chat service for the domains you own and operate for the products or services belonging to your company/organizational/individual. You are bound to this Agreement during the entire time span of the PHP Live! live chat service use.
The PHP Live! software, PHP Live! free trial and the PHP Live! On Demand live chat service (including but not limited to any images, photographs, animations, video, audio, music, text, and «applets» incorporated into the software) is owned by PHP Live LLC and is protected by United States copyright laws and international treaty provisions. Therefore, You must treat the live chat service like any other copyrighted material. You may not copy any written materials accompanying the live chat service without express written authorization from PHP Live LLC. Proof of infringement of copyright violations include but not limited to similar code style and structures, similar layout and interface design, similar database design, and containing parts of the original software source code.
C. Other Restrictions
PHP Live! free trial or the PHP Live! On Demand live chat service can be deployed on all domains and pages you own and operate. The domain that contains the PHP Live! chat icon must be owned by the company/organizational/individual that signed up for the PHP Live! free trial or the PHP Live! On Demand live chat service. The site products/services offered must also be that of the company/organizational/individual that signed up for the PHP Live! free trial or the PHP Live! On Demand live chat service. The chat operators who will be using the PHP Live! free trial or the PHP Live! On Demand live chat service must also be directly associated with the company/organizational/individual that signed up for the PHP Live! free trial or the PHP Live! On Demand live chat service.
D. User Infringement Liability
You may be held legally responsible for any infringement that is caused by the failure to comply with this License Agreement.
2. DISCLAIMERS AND WARRANTY INFORMATION
All information, software, and the live chat service (PHP Live! free trial and the PHP Live! On Demand) on and from this site are provided «as is» without warranty of any kind. PHP Live LLC and other individuals involved in the development of the software and live chat services (PHP Live! free trial and the PHP Live! On Demand) assumes no responsibility. You assume the entire risk for the results and performance of the software, the PHP Live! free trial or the PHP Live! On Demand live chat service.
B. No Liability For Damages
In no event shall PHP Live LLC and other individuals involved in the development of the software and live chat services (PHP Live! free trial and the PHP Live! On Demand) be liable for any damages whatsoever, including loss of time, loss of data, loss of other materials, loss of profits, business or other work interruptions, or any other pecuniary losses, whether or not advised of the possibility of such damage, and based on any theory of liability, arising out of or in connection with the use of or inability to use information, service or other materials obtained from using the PHP Live! free trial or the PHP Live! On Demand live chat service or from the performance or lack of performance of the PHP Live! free trial or the PHP Live! On Demand live chat service.
Because we offer a free trial, refunds are not available for early cancellation or any other request for refund of the PHP Live! On Demand live chat service. Please create a free trial account before making a purchase decision.
Tech support will be available for the PHP Live! free trial or the PHP Live! On Demand live chat service. Tech support can be reached via live chat, email or phone support.
This Agreement is effective IMMEDIATELY upon creating a PHP Live! free trial or the PHP Live! On Demand live chat service. Proof of creating a PHP Live! free trial or the PHP Live! On Demand live chat service will be based on activity log at the PHP Live! server. Without prejudice to any other rights, your PHP Live! free trial and the PHP Live! On Demand service may be suspended, revoked, or terminated by PHP Live LLC if You fail to comply with any of provisions detailed in this Terms of Use Agreement. In such an event, your PHP Live! free trial or the PHP Live! On Demand live chat service data will be permanently deleted.
This License Agreement shall be construed, interpreted and governed by the laws of the State of Colorado without regard to conflicts of laws provisions thereof. The exclusive forum for any disputes arising out of or relating to this License Agreement shall be an appropriate federal or state court sitting in Colorado, USA. This License Agreement shall constitute the entire Agreement between the parties hereto. PHP Live LLC has the right to modify this agreement at any time. You have the right not to accept the modified PHP Live! Terms of Use Agreement by promptly cancelling your PHP Live! free trial or the PHP Live! On Demand live chat service. If a court of competent jurisdiction finds any part of this License Agreement invalid or unenforceable, the remainder of this License Agreement shall be interpreted so as to reasonably affect the intention of the parties.
7. ILLEGAL USE PROHIBITED
PHP Live! free trial or the PHP Live! On Demand live chat service cannot be used for activities that are illegal, fraudulent, copyright infringing of other company’s rights, activities that involve spamming users, hacking servers, screen scraping, reverse engineering or other undesirable similar phishing or deceptive activities. In such an event, your PHP Live! free trial or the PHP Live! On Demand live chat service will be terminated immediately.
8. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA)
In any event of copyright infringement, PHP Live LLC may contact the hosting or domain provider and issue a DMCA notice to stop the use of the PHP Live! free trial or the PHP Live! On Demand live chat service and to stop the infringement of our copyright rights.
9. PRIVACY AND DATA
PHP Live! free trial and the PHP Live! On Demand live chat service data are never disclosed to a third-party. Our staff will never access your live chat data unless your permission is granted OR in an event data access is absolutely required to troubleshoot a technical issue. All data transmission from the PHP Live! free trial and the PHP Live! On Demand live chat service is encrypted using the latest SSL encryption standards. All chat data is stored in data centers located in the United States. The data is stored and accessed with strict GDPR standards.